In the meeting between the Colombian Diplomatic Mission and the Mexican authorities, It was agreed not to accept discriminatory behavior towards Colombian travelersan investigation of situations of abuse to their ultimate consequences, take the necessary measures to eradicate discriminatory behavior and guarantee immigration processes governed by the principles of respect, dignity and objectivity.
The Mexican authorities committed to “address complaints, investigate cases that have relevant informationand review immigration processes to guarantee transparent, objective and respectful processes that protect the dignity of our compatriots,’ indicated a statement from the Colombian Embassy in Mexico.
In coordination with the airlines, An expedited protocol will be established to provide food to people who are not admitted without the requirement to present a record of the process.
Likewise, immigration authorities They provided 24-hour communication to the Colombian Consulate to deal with cases and complaints.
Nationals who require immigration attention from the Colombian authorities can make their complaints, with as much detail as possible and documentary support, through email. [email protected] y [email protected].