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Brunetta: “Digitization of customer satisfaction: citizens will judge every transaction with the Public Administration”

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Brunetta: “Digitization of customer satisfaction: citizens will judge every transaction with the Public Administration”

“With Colao we have agreed on the timing and content of next measures, we have made a matching between supply and demand and by 2022, in the coming months, there will be the digitization of customer satisfaction, we will allow customer citizens to judge every transaction with the Public Administration and it will be increased with the Ministry of the Interior the number of certificates to download online ”and therefore there will no longer be any need to go and collect the certificates,“ now it is already possible for 14 certificates ”. This was stated by the Minister of Public Administration, Renato Brunetta, in a hearing at the joint Constitutional Affairs and Labor Commissions of the Chamber, as part of the examination of the report on the state of implementation of the NRP, referring to 2021.

Respected the pact on the innovation of public work

He spoke of the program of his ministry drawn up a year ago: «It has been fully respected. Exactly one year ago, on March 10, the Pact between the Government and trade unions on the innovation of public work and social cohesion was signed at Palazzo Chigi, which allowed for all the reforms to be carried out within a climate of almost social cohesion. total”. This was stated by the Minister of Public Administration, Renato Brunetta, in a hearing at the joint Constitutional Affairs and Labor Commissions of the Chamber, as part of the examination of the report on the state of implementation of the NRP, referring to 2021.

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Government action focused on the implementation of the NRP

«Today, therefore, it is possible to take stock of a year. A year that has seen something exceptional for our country, namely the approval of the NRP at the end of April and all the Government’s action focused on the implementation of that Plan ”, said the Minister of Public Administration.

We proceed by innovative tears

«I did not want to put my hand to a major reform of the public administration. I preferred to proceed with innovative tears, thinking that the technique should be that of “tearing up” in certain phases of the measures or regulation. Some of these tears came before the implementation of the NRP, almost linked to the case, the emergency and the pandemic. I am thinking first of all of the public competitions, which were blocked, and which we have unblocked and digitized with article 10 of the law decree 44/2021 », added Brunetta.

First I tear the competitions in 100 days

“The first extraordinary tear, during the pandemic, we did with the recruitment of 45 thousand young people out of a million candidates with digital competitions in 100 days from the announcement to the definition of the winners”, specified Brunetta.

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