[New Tang Dynasty News November 11, 2021 Beijing time]November 11, also known as Double Eleven, is regarded as the mainland online shopping day. This year’s Double Eleven, “refund” became a hot search word. Many netizens left messages on the Internet saying that (merchants) didn’t give you a chance at all. They hadn’t ordered a return, but it was shipped.
On Double Eleven this year, Taobao said that starting from 8 am on the 11th, the refund application function for orders that have been paid but not yet shipped will be activated, which means that refunds and returns can be selected from 8 o’clock.
“Phoenix Weekly” also said on the 11th that merchants learned that the return channel will not be closed on November 11 this year. Consumers who bought the wrong or bought too much can start refunding at 8 a.m. that day.
However, online shopping on Double Eleven started on the evening of the 10th. NTD’s inquiry found that Tmall double eleven carnival shopping started on the evening of November 10th, and JD.com also opened the shopping festival from 8 pm on November 10th.
Many netizens left a message on the Internet saying that the goods bought on the 10th were shipped by the merchant on the same day. By the next day, on the 11th, they were no longer able to return the goods, “I won’t give you a chance.” “Double Eleven Refund” has been on the hot search list on Weibo, and netizens have left messages to confess their experiences.
“I said so, I just didn’t respond if I couldn’t order a refund, and I won’t be redirected.” “But he didn’t wait for me to regret it, so he shipped it.” “A lot of the things I bought were shipped directly. , For fear that I will refund.” “Get up in the morning and it has been sent out.”
“The shipment was shipped before the refund. This year, the delivery speed is amazing.” “It’s already shipped and can’t be returned.” “You don’t know if it’s too late from 8 o’clock, the store is one in the morning. Send me the goods.” “All were shipped in the middle of the night, and there was no time for a refund.”
“The speed of my application for returns can’t keep up with the speed of his delivery. I am furious.” “The A21 I bought is not allowed to be returned. I need to wait until the goods are received.” The Taobao platform is unfair!” “It has been shipped, and the address cannot be modified if it is wrong.”
“The shoes I bought yesterday were so angry that the store could only return them at 8 o’clock this morning. I woke up this morning and found that they had been shipped, and there was no way to return them.”
Previously, on the day of Double Eleven, “Alibaba” did not support refunds for orders that have been paid for but have not been shipped.
On November 14, 2020, Sina Finance “How did the astronomical figures for Double 11 sales come from? According to the article, industry insiders have analyzed that the return rate of “Double Eleven” is about 3 times higher than usual, as high as 30%, and the proportion of clothes, shoes and hats is or higher. Moreover, the freight paid to the courier company and transactions of large items will also be included in the final total transaction value (GMV). “JD” once emphasized that its final total transaction volume is more rigorous than “Alibaba”, but its calculation method has also been adjusted many times. After some manipulation, the numbers are getting better and better.
(Reported by reporter Li Jinfeng/Editor in charge: Li Quan)
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