As an o2 customer, the mobile phone and internet provider’s app is standard on your smartphone. But there is one function that only a few people know about, but it has great potential and can make your everyday life easier.
Although apps like “My o2” – or their counterparts from other providers – offer practically all the functions that customers need in everyday life, it may occasionally be necessary to contact the provider directly.
o2 app: This saves you from having to wait on hold for a long time
This can be done by email or, increasingly, by messenger, but if direct contact is supposed to or has to be by telephone, it becomes difficult. Like practically everywhere, o2 also feels like it insurmountable wall of waiting between consumers on the one hand and customer advisors on the other.
My o2
Telefonica Germany GmbH & Co. OHG
My o2
Telefónica Germany GmbH & Co. OHG
Anyone who has already endured the wait once or several times will probably do almost anything to avoid it in the future. Exactly The o2 app helps with this, but not only because it makes many calls unnecessary. It also uses a live evaluation to tell you when it’s worth calling the customer hotline and when it’s better to keep your hands off the phone.
You can find the function under the menu item “Help & Contact”. Simply select “Call hotline”. You can select a reason for contact, then your current one will follow on the next page expected waiting time and average utilization, staggered by day of the week and time of day.
If you want, you can initiate the call directly from there or find out when you have the best chance of a short waiting time. Alternatively, you can do this one step before request a callback, Then the o2 customer service will contact you at a desired time and you can skip the annoying waiting.
Whether with a contract from O2, Vodafone or Telekom and Co., it doesn’t always have to be the high-end smartphone:
No guarantee: Even if the waiting time is short, it can sometimes take longer
But: The o2 app function does not provide a guarantee. If you are unlucky, even with an average waiting time of 2 minutes, you may have exactly one customer in front of you in the queue whose request needs more time. In our tests with the Android version, however, the waiting time corresponded to the information from the app.