On the occasion of the Mobile World Congress in Barcelona, the company presented a new partnership with NVIDIA and announces that it has acquired the Israeli technology NetACE, for the management and automation of networks
ServiceNow, on the occasion of Mobile World Congress in Barcelonapresented a new partnership with NVIDIA based on new GenAI services for telcos and announces that it has acquired Israeli NetACE™ technology, for network management and automation.
Telecommunications companies today need to create value for their customers and drive operational efficiency, with the aim of enabling strategic decision-making and rapid transformation. In this context, it is particularly important to have a consolidated view of networks and to be supported by coherent workflows to be able to connect and act on data.
ServiceNow is committed to offering products purpose-built for the telecommunications industry, and generative artificial intelligence (GenAI) is a game changer for organizations looking to increase productivity, improve customer experience and drive cost savings, thanks to its ability to learn and improve with each use.
ServiceNow e NVIDIA expand the partnership
ServiceNow e NVIDIA expand their partnership and introduce telecommunications-specific generative AI solutions, starting with Now Assist for Telecommunications Service Managementwhich is built on the NowPlatform and uses NVIDIA’s artificial intelligence to increase productivity, accelerate resolution times, and improve the customer experience.
In a world of services, the speed and efficiency of accurate and helpful responses for customers are of the utmost importance. Telecom operators can use GenAI-powered chat to summarize case-related activities, work notes and customer interactions, and direct colleagues to the most appropriate next steps. This allows you to support customers quickly and focus on more complex requests that require personalized attention, ensuring overall better customer experiences.
Now Assist for Telecommunications Service Management will help ensure smooth and secure service. Incident management teams work with technical data and face a number of challenges due to specific terminology and acronyms. Generative AI can decipher technical jargon, simplifying complex information into clear, concise summaries that speed time to resolution, drive cost savings, and improve the experience.
ServiceNow announces the acquisition of NetACE
ServiceNow also announces that it has acquired NetACE™ network management and automation technology, from Israeli technology innovator Atrinet, with the goal of accelerating business transformation in the telecommunications industry. This technology will be made available on the Now Platform and will enable complete, end-to-end management of the network lifecycle on a single digital workflow platform, powered by artificial intelligence.
ServiceNow is committed to meeting customer needs wherever they are, adding NetACE network discovery and activation capabilities to the Now Platform will provide stronger connectivity for telco workflows and greater alignment across networks, from initial sale to the activation and guarantee of a service.
These new capabilities also accelerate the company’s roadmap as it takes a significant step in providing closed-loop automation for telecommunications networks.
“This is just the beginning of a large-scale transformation for the telecommunications industry and we are excited to be at the forefront.” He has declared Filippo Giannelli, area VP e country manager ServiceNow Italia. “ServiceNow’s Now Platform enables visibility across the enterprise and with its Telecommunication Service Management solution, already supports many industry-leading innovators, such as British Telecom, Deutsche Telekom, Telefonica, Telia and more. We look forward to offering even better services and technology.”