:quality(85)/cloudfront-us-east-1.images.arcpublishing.com/infobae/SSVNEC46QRA5BCULWJKWZ5QDVQ.png "On the occasion of Mother’s Day, daughter of María Fernanda Cabal responds to unpleasant message")
The negative comments occurred in the middle of their campaign for Mother’s Day – credit @luisa.postres / TikTok
In the midst of the celebrations for Mother’s Day, the daughter of María Fernanda Cabal and the president of Fedegán, José Félix Lafaurie, did not remain silent in the face of the negative comments about the campaign of her venture Luisa Postres, in which she included a series of photographs and videos with the senator.
“What an unpleasant message. I received it in the middle of the Mother’s Day campaign, when I shared some videos with my mother when she was little. “I honestly don’t understand why people use their time and energy to send hate to people they don’t know and, furthermore, for a dessert account,” she noted.
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The comment he responded to is from user Johanna Manrique. And in it, she gave a strange condolence to the entrepreneur: “I don’t know how to say that I feel very sorry for you. How difficult it must be to have that mother.”
The controversy occurs in the midst of the Mother’s Day celebrations – credit @luisa.postres / TikTok
Luisa rarely talks about her relationship with her mother. In fact, beyond her interventions in the podcast about entrepreneurship from privilege, the businesswoman avoids touching the topic, but Manrique’s comments were repetitive, to the point where she, she felt the need not to remain silent:
“Everything we say ends up coming back to us. All the damage and hatred that we throw at others ends up multiplying and everything nice that we say and the love that we end up sharing also multiplies. So, let’s think better about how we use our time and our words.”
Understanding that with her response Manrique would be the target of criticism and hateful comments, Luisa Lafaurie apologized and insisted that she cannot ignore the unpleasant messages against her and her clientele:
“I’m very sorry for having caught you against the wall, but you gave a lot of shit. You spent more than 24 hours answering a lot of horrible things to people. It wasn’t even just against me. You grabbed everyone and started saying nasty things to them. Look carefully at what you are using your time for.”
In February 2024, the company Luisa Desserts, directed by the daughter of Senator María Fernanda Cabal and José Félix Lafaurie, president of Fedegan, reported being a victim of fraud by some customers, who placed their orders through delivery applications. like Rappi.
This incident was revealed after questionable patterns were observed in the compensation requested by users, some of whom relied on unsustainable evidence to justify claims about allegedly incorrect orders.
The complaint was made by Luisa Lafaurie Cabal of Luisa desserts – credit @luisa.postres / TikTok
The problem arose when the company noticed that the complaints submitted did not always correspond to real errors in the orders delivered. Investigating the evidence provided by customers, Luisa Desserts discovered the use of old images that did not represent the current reality of the product, as in the case of a customer who claimed to have received a cake different from the one requested.
This discovery led to the implementation of a detailed registration system for each order, which included information such as the order ID, the product, the delivery person’s signature and its code, with the aim of guaranteeing the authenticity of the orders and delivery. correct.
After noticing the deception, your company will receive refunds – credit @luisa.postres / TikTok
The public denunciation of these practices generated an online dialogue on social networks about the integrity of users and the need for more effective measures to protect businesses from possible scams. And she was also emphatic about the importance of maintaining detailed transaction records to successfully dispute unfounded claims for compensation. After presenting the evidence to Rappi, the delivery company was forced to review the compensation withdrawn, admitting the error in these cases.
This incident highlights the challenges businesses face when operating through home delivery platforms and illustrates the sophistication of the tactics employed by some users to improperly benefit from compensation policies. Thus, a debate opens about trust and the security measures necessary not only to protect consumers, but also service and product providers.