Codes: the agreement announced by Rabona with Vodafone does not remedy the inefficiencies, consumers must be reimbursed
Sometimes they come back. After months of silence, the consumer association writes in a note, Rabbi has once again made its voice heard regarding the disservices recorded a year ago by users, who were unable to surf the internet, send messages and make calls.
The context
In recent days the company has published a short notice on its website in which it announces that it has reached an agreement with Vodafone regarding the dispute that would have been at the basis of the now well-known disservices, finding a transition agreement that extinguishes all mutual claims.
The point of Codes
“We learned of this communication from Rabona – he claims Ivano Giacomelli, National Codes Secretary – and we honestly prefer to avoid comments, considering the precedents. Customers will still remember the promises made by the company at the time, the reassurances that everything would be resolved quickly and instead the problems lasted a long time. Having said this, the central issue is that the agreement announced by Rabona does not remedy the inefficiencies. It would be interesting to know the details of this agreement, summarized in a couple of lines. Too little to shelve the issue, which, we repeat, to date as far as we are concerned, has not been resolved.”
“One year ago – remember thelawyer Carmine Laurenzanolawyer of Codes – riwe received hundreds of reports from understandably angry consumers, also due to the lack of assistance from the company. The inconveniences are evident, as are the damages suffered. We have brought the case to the attention of the Communications Regulatory Authority and the Competition and Market Guarantor Authority so that consumers are protected and reimbursed.”
“An initiative that we are continuing to carry forward – concludes Giacomelli –, because an announcement, even a hasty one, is not enough to archive what happened. In recent months Rabona has announced new services as if nothing had happened, the damaged customers have been forgotten and this is clearly not acceptable”.
CS