Ahead of the opening of the Mobile World Congress in Barcelona, Opensignal has launched a new metric and global report focused on the reliability experience of mobile networks around the world.
In a world where smartphones are used for a wide range of activities, from instant messaging for work to video calling with family, reliable mobile data services are essential for mobile users.
According to theOpensignal US Household Survey, conducted on 55,322 individuals, mobile users place greater value on reliable network services than speed, ranking reliability just after cost when evaluating a mobile operator. 19% of participants identify reliability as the key aspect in evaluating the operator, while only 7% mention upload/download speed.
Opensignal Global Reliability Experience Report
The new Opensignal Global Reliability Experience Report analyzes mobile network reliability experienced by users in nearly 40 mobile markets around the world.
Reliability experience measures how consistently users remain connected to their mobile network and whether they can continue to perform typical tasks, such as sending emails, watching videos and using navigation apps while connected.
Here are some of the main highlights:
Denmark in the lead for Reliability
Denmark ranks first in the global ranking for reliability experience with a score of 934 on a scale of 100 to 1000 points. Japan and South Korea follow closely behind.
Chile, Türkiye and USA regional ‘champions’
Turkey is the highest rated market in the Middle East and North Africa region for reliability experience. US users enjoy the most reliable mobile services in North America, while Chile scores the highest in Latin America.
Above 50 Mbps, speeds do not affect Reliability (anymore).
Opensignal observed a limited influence of average download speeds on the overall reliability experience. The reliability experience grows fastest for markets with an average download speed up to 25 Mbps, and the increase continues at a slower pace up to a download speed of 50 Mbps. Above this threshold, the speed impact higher is not as substantial for reliability scores.
These findings highlight growing user recognition of the importance of network reliability over raw speed, pushing operators to focus on providing robust and consistently accessible services.
The full study: opensignal.com