On the morning of January 26, 2024, Tiscali Mail users found themselves faced with an unexpected problem: the service was completely inaccessible. Several reports from across Italy indicated that users were unable to access their email inboxes, instead receiving an authentication error message. But what caused this outage and when can we expect the service to come back online?
Tiscali doesn’t work: outage reports
The first reports of problems with Tiscali Mail arrived on the evening of January 25th. Users noticed that they were unable to log in to their email inboxes and were receiving an authentication error message. The problem has spread throughout Italy, with thousands of reports arriving from all over the country. The portal Downdetector.itwhich monitors online disruptions, saw a spike in reports around 9 a.m., when many people head into the office and open their inboxes.
The user reports were all very similar. Many users have complained of not being able to access their emails, receiving an authentication error message. Others have reported being able to send emails but not receiving incoming ones, while still others have highlighted access problems via clients such as Thunderbird. Despite the growing number of reports, Tiscali has not yet released any official communication regarding the problem.
The current situation
At the time of writing, the problem with Tiscali Mail appears to still be unresolved. It is not clear what the causes of the outage are and when the service will return online. Downdetector.it shows that the number of reports is decreasing, but it’s possible that this is because users are no longer repeating the reporting process. Despite this, some users on social media have reported a gradual improvement in the service, although there is no official confirmation on this yet.
What to do in case of outage
If you are a Tiscali Mail user and Tiscali is not working, there are some actions you can take. First, check if the problem affects only your account or if it is widespread across all Tiscali Mail users. You can do this by checking social media or consulting online forums where users share their problems. In the event of a general disruption, the best solution is to wait for the problem to be resolved by the company.
However, if the problem seems to only affect your account, you may want to try some troubleshooting steps. First of all, check that you have entered your login credentials correctly. If you have forgotten your password, try to reset it by following the instructions on the Tiscali website. If the problem persists, you could try accessing your inbox from another device or through another browser. In some cases, the problem may be caused by an unstable Internet connection or a blocked firewall.