MILANO – Turbulent Easter Eve for customers Bnlthe group’s bank Bnp Paribas. Many of them found themselves having multiple debits on their current accounts this morning, resulting in some cases seeing their own balance cleared if not negative. Many customers in the morning had complained, writing on The problem receded during the morning, after the outage lasted for several hours.
“This morning a technical-operational problem occurred which resulted in multiple debits on the current accounts of several bank customers – we read in a press release issued in the afternoon by the institute -. Bnl Bnp Paribas promptly took action to resolve the anomaly which was definitively resolved at 11am this morning. The bank has informed customers through its channels and apologizes for the inconvenience.” Initially the bank had announced, on the app for Italian customers, that the restoration of the correct balances would be carried out “in the current account with date 3 April”: but subsequently it announced that all multiple charges have already been reversed.
Bank sources had explained that the cause of the anomalies had been identified, and was due to a technical problem. The same bank then posted a notice on social channels to communicate the actual resolution of the problem, explaining that “the anomaly has been resolved and all charges have been cancelled”.
NOTICE: We inform you that the anomaly has been resolved and all multiple charges have been cancelled. Customer service is becoming regularly accessible again. We apologize again for the inconvenience
— BNL BNP Paribas (@BNLBNPParibas_) March 30, 2024
This morning a warning to customers appeared on the institute’s app: “You may encounter multiple charges on current account movements. We have identified the cause of the anomaly and are already working to restore the correct situation as soon as possible. We apologize for the inconvenience”.
Asked by Republic, a spokesperson for the bank explained: “There was a technical problem which led to anomalous charges on the current accounts of some customers. The bank is solving the problem and has communicated the anomaly to customers through all channels, the bank has understood the nature of the problem and will restore everything as soon as possible. Anomalous charges will be reversed.”
At the moment there is no evidence of a possible cyber attack.