Title: Couriers Defy Regulations, Consumers Left Helpless
Despite the threat of a RMB 30,000 fine and no refund, couriers continue to flout new express delivery regulations, leaving consumers in a bind. The Ministry of Transport’s updated “Express Delivery Market Management Measures” have banned the use of smart express boxes without user consent, but many couriers are choosing to ignore the rules due to low delivery fees.
One consumer, Zhao Liang, from Jinan’s Huaiyin District, was shocked when a courier placed his package in an express cabinet instead of delivering it to his door. The courier justified this by saying that he would only make the extra effort if the delivery fee increased.
Couriers from different companies have expressed dissatisfaction with the low fees they receive per order, with some receiving as little as a few cents. This disparity has led to frustration among couriers, who believe that higher delivery fees would incentivize them to provide better service.
While some couriers have considered resigning due to the increased workload enforced by the new regulations, others are waiting to see if delivery fees will be adjusted. Consumers, caught in the middle of this conflict between couriers and express companies, are calling for a resolution that does not put the burden on them.
As the situation unfolds, it is clear that changes are needed to ensure fair compensation for couriers and satisfactory service for consumers. In the meantime, consumers are left to navigate the uncertainties of the express delivery market.
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