The additional guarantee of ePrice disappears, angry customers. The company: “We will refund”

The technician who should repair the appliance cancels the appointment and is no longer heard. The company does not answer the phone, leaving customers with the match in hand. Several users of ePrice, one of the most popular Italian e-commerce sites, are complaining of similar problems with the Warranty + program, a warranty extension to an additional three years (beyond the two required by law) with unlimited free repairs, labor and parts of free replacement, plus a voucher in case the product is not repairable.