It is clear that there is a wrongdoing on the part of the agent who called. The contractual conditions said over the telephone must correspond to the actual ones in all details, including initial costs, activation costs and any services included.
The contract that you receive via e-mail is a “durable medium” (as the law says) copy of the recording of the phone call where the operator has described all the conditions of the offer.
The contract is already signed on the phone, but if there is a discrepancy between what has been said and what is written in the contract, it is certainly not valid. And it’s easy to verify thanks to registration.
The right to rethink protects us, but it was not created to defend users from these offenses but precisely to exercise a “right to rethink” the contractual conditions and the service consciously subscribed to.
The user does not have to pay any costs and verify any operator charges, contesting them with the above reasons.
This story is a useful lesson for all users: it reminds us to check the contract that comes to us via email after a telephone subscription. To avoid these unknowns, however, it is always better to make subscriptions all online.
.