Relying on overlord clauses to harvest and eat is too ugly
Qianjiang Evening News commentator Xiang Xiangrong
A piece of news that “Jay Chou needs to top up 488 yuan VIP first to grab tickets for the Hangzhou concert” triggered heated discussions among netizens.
It is reported that the ticket grabbing activity was launched by the “JayMe” app. The relevant publicity interface shows that JayMe is Jay Chou’s official fan community exclusively authorized by Jay Chou’s agency. Users need to spend 488 yuan to become a JayMe super VIP, and use 1wJ coins + concert purchase rights to participate in ticket grabbing. If the ticket grab is unsuccessful, the relevant rights and interests will not be consumed. The member center interface also reminds you to carefully confirm before opening a VIP membership. “Once paid rights are activated, the return and exchange policy will no longer be supported.”
On the evening of March 18, the platform involved, JayMe, issued a statement stating that the ticket grabbing event originally scheduled for March 19 would be postponed. The organizer of the concert stated that this was an act of Jay Chou’s official fan group and was not part of the organizer’s official sales channel.
Concerts have become very popular in the past two years. Tickets for some popular singers’ concerts go on sale instantly. It is not easy to get tickets. Fans who have not got tickets will try every means to find them. In February this year, tickets for Jay Chou’s four concerts in Hangzhou were up for grabs on time, and as expected they were sold out in seconds. Originally, everyone was waiting for the opportunity to grab tickets this time, but this big “VIP membership recharge” attracted controversy.
In this regard, some die-hard fans expressed their understanding: “Being a VIP will give you priority to grab tickets and exclusive benefits. It is well worth the money. It can also reduce the occurrence of ticket scalpers and allow real fans to have the opportunity to attend the event in person.”
But this behavior attracted more doubts and objections: “If I had known that only 100 tickets would be released, I would not have become a member at all. The probability of getting it is too low.” “This is not a ticket grab, it is simply a scam. Gathering wool and cutting leeks!”
In this incident, the platform set up a clause of “no refund or exchange after purchasing membership rights”, which is obviously unfair to consumers. According to the interpretation of legal professionals, the platform cannot arbitrarily narrow the scope of unreasonable returns based on this. Goods or services that are not suitable for return will violate the provisions of the Consumer Rights Protection Law unless the merchant can give a reasonable reason and it is confirmed by the consumer. From this point of view, an obstacle is added in the purchasing process, and this approach is suspected of bundled sales.
It is understandable to use diversified ticket sales methods to increase bonding with fans, but a more fair and reasonable way to grab tickets must be considered. The ticket purchase threshold cannot be increased arbitrarily, but more fans should have the opportunity to enjoy the singer’s performance. Otherwise, it would be too ugly to set up ticketing thresholds to gain fans. Such overbearing terms would be too ugly.