It seems that Apple’s open self-repair program allows customers who are willing to repair their devices to get the original kit directly. It seems as if the official government is trying to loosen the relevant measures. However, according to internal Apple documents obtained by foreign media recently, it seems that there are more stringent policies when products from unknown sources arrive at Apple Stores or Apple-authorized service providers for repairs. Read on for Apple (including authorized centers) to no longer repair iPhones marked as lost.
▲ Source of this picture: Apple
Apple (including authorized centers) will no longer repair iPhones marked as lost
Not sure if such an internal rule will be applied globally. However, according to foreign media reports, the Apple Store in the United States has recently updated its maintenance policy. If the repair technician sees the internal MobileGenius or GSX system pop up when testing the iPhone, the device registration information in the GSMA device is missing, then the repair will be refused.
According to reports, this rule is now known to have been implemented in Apple Stores and Apple Authorized Service Providers authorized locations in the United States. In short, as long as it is an iPhone product whose source is unknown and marked as lost, it will be filtered after testing, which means that there is almost no chance for such devices to be repaired and restored through the official system.
I believe that everyone should have this regulation and it should be implemented from the beginning. It is a bit strange that there is a regulation until now. But in fact, for iPhones that have not been logged in with the Find My iPhone function, Apple’s original factory already has a policy that cannot provide device repairs in such a state. This time, the regulations seem to be based on this principle, and then add a reference to detect the device information provided by GSMA.
However, if you go further and think that this regulation does not extend to the measures to report the information that the love machine has appeared here to the police or the owner. I guess this is probably some degree of privacy protection, right? Just after this regulation, it is unlikely that such an iPhone with a mysterious source will be taken to the official service point again (bar).
Apple has made quite a few adjustments and changes to its maintenance-related policies in the past six months. One of the biggest developments was the announcement of a self-service repair program. The first wave is confirmed for the iPhone 12 and iPhone 13 series, followed by Macs with the M1 chip, and will be available in the US first. It is also confirmed that it will expand to more countries and regions this year. The new self-repair online store will offer more than 200 individual parts and tools, allowing customers to perform the most common iPhone 12 and iPhone 13 repairs themselves. Driven by the plan to pay more attention to the right of customers to repair themselves, Apple has not forgotten to continue to improve the service regulations of its own repair bases.
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Source: The Verge