The opinion of the citizens who turned to the Cau was good: from over 2,600 completed questionnaires, 85% said the experience was positive or very positive; waiting times judged optimal or adequate by 86% of users. With Bondeno (Fe), Carpi and Modena the operational centers in the area rise to 33
April 9, 2024 – Beyond 112mila (112.301) accesses in little more than five months of activitydal November 1st to April 7thwhich reach altitude 123.583 also considering Ferrara and provincefirst to start on an experimental basis.
These are the numbers of 31 Emergency assistance centers of Emilia-Romagna, constantly monitored by the Region to evaluate the progress of the activity throughout the territory of the CAU, designed for management of low complexity cases, continuing to keep emergencies in charge of the emergency rooms.
With the latest openings of the Centers Bondenoin the Ferrara area (from 2 April), Carpi and Modenainaugurated today in the presence of the President of the Region, Stefano Bonacciniand the councilor for health policies, Raffaele Doninithey go up to 33 i Emergency assistance centers active in Emilia-Romagna.
They are confirmed waiting time contents, on average 45 minutes in the last weeke 83% of patients that he receives on-site assistance and care. Ldaytime continues to be the one with the highest turnout, with l’82% of accesses which occurs between 8am and 8pm, and the most represented age group is always that between 18 to 64 years old (68% of cases). The 53% of accesses is due to orthopedic or intestinal problems and minor ailmentsa sign that citizens are addressing the structures appropriately, understanding their nature and usefulness.
Not only that, come on 2,600 questionnaires on the satisfaction of the structures compiled at regional level, it emerges that over 85% of users has his own experience at the Cau un positive or very positive opinion.
Data 1 November 2023 – 7 April 2024
These, in summary, are the numbers of the activity carried out from 1 November 2023 to 7 April 2024 in 31 CAUs opened and monitored: 112,301 hits (123.583 also considering those of Ferrara, the first to start on an experimental basis as low-complexity clinics), l’82% of which during daytime (including facilities open only during the day); on average 17 accesses per day in the morning (from 8am to 2pm) e 14 in the afternoon (from 2pm to 8pm); however, they vary from a minimum of 1 to a maximum of 30 daily access at night (from 8pm to 8am).
Eight out of 10 patients (i.e. 83%) receive assistance and care directly on site; the average waiting times in the last week of monitoring they are 45 minutes, from a minimum of 2 minutes to a maximum of 2 hours and 14 minutes; cases for the majority (53%) orthopaedic, Gastrointestinal and relating to minor ailments; 68% of accesses are made by people between 18 and 64 years old.
Citizens’ opinion: 85.3% said the experience was more than positive
The Cau are finding favor with those who have turned to them in recent months for health problems or low complexity disorders. The data says so questionnaire that the Emilia-Romagna Region proposed in collaboration with the health authorities starting January 29th. L’85,3% of those interviewed, up 2,600 questionnaires (the questionnaire was filled out on a voluntary and anonymous basis by the patient himself or the person accompanying him), evaluates how your experience at Cau was positive or very positive. Il 43,1% of those interviewed have an age between 36 and 64 years, while 27.9% are over 65 years old. These are the two age groups that responded the most to the questions.
Those who turned to the Cau did so because they learned about it for the 35,3% through newspapers, radio, TV and social media, 23.7% through word of mouth, 22.1% through the general practitioner or other health services. 6% learned about the Cau at the pharmacy and 12.9% through other sources.
Finally, for the 50% of those interviewed the waiting time it was optimal. For the 35.9% was adequate and only for 13.7% it was too long.
The CAUs in the area
Today I am 33 the emergency assistance centers operating in the area, with different start dates of activity.
Province of Piacenza: Bobbio 1st December, Piacenza 4th December, Podenzano 8th January
Province of Parma: CAU Parma 19 December, Fidenza 28 December, Fornovo 15 January, Langhirano
January 18th
Province of Reggio Emilia: Reggio Emilia 19 December, Correggio 27 December
Province of Modena: Castelfranco Emilia 11 December, Finale Emilia 18 December, Fanano 29 January, Modena and Carpi, 9 April
Province of Bologna: Budrio 1 November, Vergato 8 November, Navile (Bologna) 11 December, Casalecchio di Reno 18 December, Imola 21 December
Province of Ferrara: Ferrara, Comacchio, Copparo, all already active before November 1st, Portomaggiore November 13th, Bondeno April 2nd
Province of Ravenna: Cervia 18 December, Ravenna 22 January
Province of Forlì-Cesena: Saracen Market and Cesenatico 15 January, Bagno di Romagna and Santa Sofia 22 January
Province of Rimini: Cattolica 18 December, Santarcangelo di Romagna 15 January, Novafeltria 29
January
The opening of other Caus has already been set: April 29th Rimini, from May 13th those next to the ones will be active
Maggiore and Sant’Orsola hospitals in Bologna. On May 20th, however, the opening will be in Bellaria (Rimini) and in San Lazzaro di Savena, on the outskirts of Bologna, on the first floor of the community house in via della Repubblica; on 10 June in Faenza (Ra) and on 17 June in Lugo (Ra).
The Region’s communication campaign
The communication campaign that the Region has developed to illustrate how the CAUs work and what needs they respond to continues.
Aimed at the entire population, it aims to explain to citizens how access to regional emergency services is changing – therefore where the CAUs arise and how they work and for which pathologies they are indicated – and to increase awareness that the service public healthcare is a common heritage of great value, to be preserved.
A complex topic expressed in simple words using TV, radio, billboards, social channels and information material available online, on the web page dedicated to the reform of the emergency-urgency system on the website and in the frequently asked questions/frequently asked questions section. In the communication tools that allow it, the messages are reported in the five languages used in the Emergency Department (Italian, English, French, Arabic and Chinese).