To transfer into high-velocity areas, there have to be seamless alignment between IT and growth groups. Since Jira Service Management relies on the identical platform as Jira Software, this resolution allows precisely that. When each enterprise areas are centralized on a typical software program base, builders can ship code quicker whereas IT colleagues are in a position to to observe your complete, persistently seen course of.
How can growth groups optimize Jira Service Management to keep up their autonomy whereas sustaining shut collaboration with IT groups? We’ll make clear this on this compact article.
Modernize painful inbound processes
It shouldn’t be straightforward to correctly put together and monitor info when it reaches the crew by way of all kinds of channels: by way of e-mail, by way of chat channels, via conversations in video calls. Generating actionable duties from this scattered info is time-consuming and error-prone. The Jira Service Management Help Center offers a handy technique to monitor requests successfully and effectively – from bug studies to characteristic requests.
This alternative allows the crew to satisfy a variety of service wants, whether or not in IT and growth environments or in broader areas comparable to tools and advertising and marketing. It permits prospects who encounter obstacles and issues to simply discover the suitable service desk and obtain fast assist.
Thanks to the Help Center’s subtle search performance, in follow it even occurs that inquiries are resolved completely by themselves, as acceptable data base articles can be found that present customers with info on essentially the most regularly occurring questions and ambiguities.
Overcome silos
Thanks to the systematic use of Jira Service Management, organizations can massively improve the velocity of response to incidents and disruptions by integrating growth groups into the incident administration course of on the shared Atlassian platform. This avoids inefficient switching between non-harmonized instruments, which frequently enormously delays drawback decision.
For growth groups that already use Jira Software, Jira Service Management gives a simple technique to shortly reply to incoming requests and studies. With the assistance of automation, IT groups can create workflow triggers that inform and contain the related growth groups within the occasion of an issue with out handbook intervention.
Automated updates for all groups
“What is the standing of XY?” We all know this query from our group chats and conferences. With Jira Service Management, deployments might be tracked effectively in order that operational groups can obtain direct replace notifications of standing modifications. But speaking all of the complicated particulars for every iteration is complicated and time-consuming.
Luckily, there are useful automations and seamless integration between Jira Service Management and Bitbucket to take the work off the crew’s plate. This is so simple as robotically opening change requests when groups push their code via Bitbucket.
Your associate for Jira Service Management
Would you wish to know extra about Jira Service Management and the probabilities for the ITSM space? Our Atlassian crew can be completely happy to speak to you to debate particular use circumstances in your organization and present you the answer in a private demo session!
We are an Atlassian Platinum Solution Partner and assist you in all facets of the introduction and productive use of the varied Jira merchandise in your organization – from licensing to implementation and person coaching. get it contact with us!
Further info
The digital agent in Jira Service Management
How Jira Service Management helps in concrete, virtually related ITSM use circumstances
The Confluence integration for Jira Service Management: How ITSM groups course of service desk requests effectively
Service Portfolio Management: A Bridge Between ITSM and Corporate Strategy