Correspondent of China Civil Aviation NetworkZhang Jingting reports: On June 25, the “China Service Day” at the Capital Airport arrived as scheduled. As a brand festival of the Capital Airport, this China Service Day with the theme of “Humanistic Heart Experience, Joyful New Sail”, announced the list of the 11th “China Service Stars” of Capital Airport in 2021, and in the form of a documentary video, Demonstrated the demeanor of these 26 “China Service Stars” positions. Through this event, the Capital Airport Passenger Service Promotion Committee (hereinafter referred to as the “Travel Promotion Association”) spread the Capital Airport “One Teng Seven Flowers” service concept to the majority of passengers, and jointly experience the humanistic charm of the Capital Airport “Pleasant Service and Pleasant Experience”. Show the new style of the sincere service of the Capital Airport in the new era.
“One Vine and Seven Flowers” Shows the Humanistic Style of the Passengers
In 2010, the Capital International Airport took the lead in the civil aviation industry to put forward the concept of “China Service”, and set June 25th each year as China Service Day to carry out a series of service cultural activities. In 2021, the Capital Airport will take the humanistic airport “One Teng Seven Flowers” model as the starting point, and work with joint inspection units, on-site airlines, and support units to promote the entire capital airport through the perspective of the 11th “China Service Star” post. The chain’s highlight service products show the travel experience of the Capital Airport full of humanistic care and wisdom empowerment, and showcase the services of the Capital Airport in the new era to the majority of passengers.
In recent years, the Capital Airport has taken the direction of the construction of the “Humanistic Airport” and proposed the “One Rattan and Seven Flowers” management model. , Yuegou Xpress, city card, employee happiness seven dimensions, and strive to build a humanistic airport service brand with quality, efficiency, beauty, pleasure, enjoyment, culture and warm airport as its connotations. It is understood that the Capital Airport covers the service process of passengers from departure, arrival and transfer, and has created 26 integrations such as online reservations for special passenger services, online ticket purchases for airport buses, WiFi one-click login, and national cultural landscape travel. The service product combines the humanized upgrade of offline services with the intelligent functions of online mini programs.
Ingenuity inherits true feelings, service and enjoy a pleasant journey
In order to commend the outstanding service workers in various positions of the Capital Airport and establish a model of true service, the Capital Airport Travel Promotion Association has continued to carry out the China Service Star selection activities since 2011. It has been awarded to 312 employees for outstanding service for 11 consecutive years. The honorary title of “China Service Star” is the highest honor given to outstanding service workers of “China’s First Country”.
In 2021, a total of 26 “China Service Stars” will stand out from many nominated candidates and be awarded the title of “The 11th China Service Stars”. Among them, there are rigorous and dedicated national guards who stick to the front line of preventing the import of overseas epidemics, service messengers who are enthusiastic, smile and professional to ensure the convenient travel of passengers, and have skilled operators to ensure the smooth take-off of flights…they From all positions in the entire service chain of the Capital Airport, they use gratitude and friendliness to bring a beautiful journey experience to each passenger. They use integrity and professionalism to create a service benchmark for the entire process of airport travel. They are responsible, intensive and meticulous. Ordinary is extraordinary because of persistence, making the journey more exciting because of ingenuity. This year, the Capital Airport Tourism Promotion Committee used a video recording method to shoot a themed promotional film for the 11th China Star of Service, showing frontline service workers represented by China Star of Service. The service style of each post under the process service chain.
Humanistic experience, joyful new sailing, based on the development concept of the new era, the Capital Airport Tourism Promotion will dig deep into the service connotation, create service products in the whole travel chain of passengers, promote each distinctive service brand, and promote “One Teng Seven Flowers” The concept is applied to the construction of the humanistic airport, and together with the member units of the Tourism Promotion Association, with the majority of passengers, and with the majority of employees, hand in hand to create a Chinese service humanistic landscape with sincere service as the connotation.