The Ministry of Labor, headed by Vice Minister Edwin Palma, arrived at one of the facilities where the multinational customer experience management company, Teleperformance, operates. It was established that this company in Colombia has more than 40 thousand people employed.
It is no secret that Teleperformance has been in the eye of the hurricane, because several of its collaborators have argued for precarious working conditions and long work hours. The objective of the vice minister’s inspection had to do with compliance with Law 2101, which came into force in July 2023 and is based on reducing the weekly working day, gradually and thus reaching 42 hours of work per week.
What was found inside this company is that this regulation has evidently been applied, where more than half of the workers work 42 hours a week. “which without a doubt is generating a better work environment, better interpersonal relationships, but above all quality of life for the families of these people. It is an example that I hope can be replicated, especially by the large employers in this country,” Vice Minister Edwin Palma said to the microphones of La FM and Canal Uno.
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