In the event of an incorrect delivery, the online retailer has the right to return the incorrectly sent item to the customer. If the correct, ordered goods are delivered at the same time, the dealer is even obliged to take back the replaced item at his own expense. In this article we provide our clients with a template for reclaiming goods that were incorrectly delivered to the customer.
In our article “Wrong goods delivered to the customer? Legal consequences” you can find out more about the legal background of accidentally sending the wrong goods to the customer.
You can use the following template in the event that an incorrect item has been sent to the customer by mistake:
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