News Tracking | Canada Goose explanatory letter accused of “no sincerity” Shanghai Consumer Protection Committee: I hope to give a detailed explanationFly into the homes of ordinary people
Caption: Source of explanation of Canadian goose submitted to Shanghai Consumer Protection Commission/Shanghai Consumer Protection Commission
Xinmin Evening News (Reporter Jin Min) Yesterday afternoon, the Canadian Goose submitted a statement to the Shanghai Consumer Protection Committee, but it was criticized for “avoiding the most important and negligible, and the content is empty”. The reporter was informed that after submitting the explanation, Canada Goose sent relevant responsible persons to the Consumer Insurance Commission for communication and consultation. The Consumer Insurance Commission hopes that the other party will continue to give detailed explanations on the specific content of the refund and the difference between the online and offline markets at home and abroad.
In the explanatory letter, Canada Goose did not respond to the reason why it did not follow the 30-day return policy in other countries in the Chinese mainland market, nor did it respond to why consumers have no way to return the goods at the IFC store. According to the requirements of the interview the previous day, the Consumer Protection Commission hopes that Canada Goose will give a detailed explanation on the return and exchange policy. For example, under what circumstances can consumers request a return and exchange? What is the specific process? If there is a problem in the return or exchange, how can consumers communicate?
At the same time, consumers are also concerned about whether the return and exchange policies implemented by stores in mainland China are consistent with the return and exchange policies of stores in major markets outside of mainland China. If they are inconsistent, what is the reason? However, there was no clear answer in the explanatory letter.
In addition, although the instruction letter mentions that the goods will be returned within 7 days without reason, how to implement it? Canada Goose Global official online shopping is 30 days for no reason to return the goods, and the implementation in China is 7 days. Why is there such a “differential treatment”? …These questions were never answered positively in the explanatory letter, and they were criticized by netizens for “no sincerity”.
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