One month of reimbursement by Dazn for the last blackout on Serie A. Nothing needs to be done: an email will arrive to certify the reimbursement. Thus the platform that has the rights for the broadcast of Serie A in the three-year period 2021-24 tries to close the case raised after the blackout on Thursday evening that triggered a wave of protests on social networks (and not only).
Dazn’s note
“In relation to what happened during the matches at 18.30 on 23 September – reads the note released by the platform – Dazn confirms that all impacted customers or those who have not been able to access the app until the service is restored, will be able to use one month of viewing at no additional cost. These users will receive over the next few days, directly from DAZN, a communication via e-mail confirming the offer of a free month ». To this Dazn adds another element, which basically represents the curiosity of the fans and not. And that is: what is Lega Serie A doing or planning to do to put the situation on track? “Dazn – reads the note again – also reiterates that the dialogue and confrontation with the Serie A League continues in an unchanged climate of collaboration and transparency”.
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Black out e proteste
It all stems from another evening of passion for the platform with the half hour of problems that led fans not to follow the Sampdoria-Napoli and Lazio-Turin matches in streaming. A blackout that on social media has triggered a wave of protests while on the TV and device screens appeared the writing that signaled “the presence of an anomaly that Dazn is trying to solve as soon as possible”. Ott apologized hotly, then, with a note: «We encountered a technical problem during the matches at 18.30. We are sorry for what happened because we know how important it is for all fans to be able to follow their team. All users who have been impacted by the problem will be able to benefit from compensation ».
Vezzali: let’s monitor the situation
The question is also on the tables of politics at this point. «On the problems relating to the transmission of Dazn in some Serie A matches, ‘the situation was immediately brought to our attention since the problem arose. Obviously this falls within the autonomy of football, with television rights, but we are certainly monitoring the situation so that everything can be resolved for the benefit of the users who are the ones who then want to see their teams on television and cheer for their favorite team ” . This was stated by Undersecretary for Sport Valentina Vezzali, on the sidelines of the presentation of the #BeActive multisport Village at the Foro Italico which is part of the European week of sport.
Consumers promise battle
Consumer associations are also on a war footing. In a note, the Codacons announces that it intends to present a complaint to the Public Prosecutor of Rome against Dazn, accused of the inefficiencies recorded yesterday during the championship matches. «We want to understand – explains Codacons – if the inefficiencies that are occurring too frequently on the Dazn platform may have criminal implications. The contracts stipulated by the company with the Serie A league can in fact be equated to public services, and the technical problems affecting the platform could lead to the case of non-fulfillment of public supply contracts pursuant to art. 355 of the Criminal Code, in addition to the possible scam to the detriment of subscribers who have paid for a service that they do not receive or which they only partially enjoy “. For this reason, Codacons announced «a complaint to the Rome prosecutor’s office to open a criminal investigation in the exclusive interest of the fans involved in the inconvenience during the broadcasting of the matches. We are also studying possible legal actions for a revocation of the TV rights assigned to Dazn by the Serie A League, in the face of the obvious technical difficulties of the platform “