Apple confirms “ghost touch” issue on Apple Watch Series 9 and Apple Watch Ultra 2 and launches investigation
If any Apple Watch Series 9 or Apple Watch Ultra 2 users find that their watches have touch issues, this is not a mistake or a misunderstanding! According to a report by foreign media MacRumors, Apple issued an internal memo to its authorized service providers this week, confirming that some Apple Watch S9 and Apple Watch Ultra 2 have touch issues, and said it is actively investigating.
The memo obtained by MacRumors states that some customers may report incorrect touches on the display screen of their Apple Watch S9 or Apple Watch Ultra 2. Apple said some customers may describe the issue as “ghost touch.” The issue could cause the screens of affected Apple Watch models to “jump erratically” or exhibit other unexpected behavior without any user-initiated touches. The memo states that this issue may also cause the Apple Watch to start making phone calls unintentionally and prevent users from entering the device’s passcode, which does cause some confusion for users.
Apple recommends that users keep their Apple Watch software up to date, suggesting that it hopes to address this issue in a future watchOS update. However, Apple didn’t say how widespread the issue is or provide a timeline for potential fixes, and it’s unclear whether defective hardware is a contributing factor. Apple has instructed technicians not to repair affected Apple Watch models while it investigates.
In the meantime, Apple technicians have been told to ask customers experiencing this issue to force restart their Apple Watch by holding down the Digital Crown and Side Button simultaneously for at least 10 seconds until the Apple icon appears. This “ghost touch” problem mainly occurs on Apple Watch S9 and Apple Watch Ultra 2. Similar problems have not occurred on other Apple Watch models for the time being.
Apple Watch S9 and Apple Watch Ultra 2 models will be released in September 2023. The 30% faster processing speed of the S9 SiP and the margin brought by the 2x machine learning engine processing speed have also opened up many new imaginations for watchOS devices. This fall (2024), Apple is also expected to bring a new Apple Watch Series 10. It is not ruled out that this generation will usher in a major series refresh. The next “X” generation Apple Watch refresh may bring many changes. new function.