HiSolution tells the evolution of the market and the security: the company continues to grow and presents services to facilitate digital transformation of businesses.
Founded in 2005, the company operates as an MSP throughout the national market to share its experience for the growth of SMEs and professionals.
As they confirm Luca Coturri, CEO, and Jonathan Carlesi, Commercial Manager of HiSolution, the world of work has changed a lot, also thanks to the Covid pandemic. Digitalization is now a priority, even if it is particularly difficult to find qualified personnel and the right skills. Today, companies require fast responses, data must be accessible anytime, anywhere.
Companies want “serenity at work”, specifies Coturri.
HiSolution responds to these challenges by proposing itself as a single interlocutor with deep experience in multiple technological segments. The company offers solutions VoIP, UCC, networking, security e ITand delivers end-to-end services with support NOC including first and second level Help Desk.
Il 2023 turnover stands at 7.6 million euros, up 15% on the previous year. The number of employees is also continuously growing, reaching 55 units in 2024, with the entry of 7 people compared to the previous year and considering that today the company is looking for 4 additional profiles in the technical and commercial fields to be included in the workforce.
Investments, competence, passion
To maintain this rate of development, HiSolution carries out activities recruiting in the territory, in agreement with university e institutes professional. The company is looking for “competence” e “passion” in young talents, to forge new figures who will be able to bring value to the entire team.
The company also invests organically on the software development front, strong ofacquisition of ICT Pluswhich took place in 2022. The latter has been operating since 2013 as a system integrator specializing in software solutions, IT infrastructures and Networking. The perfect complementarity of the areas of expertise of the two organizations has allowed the development and refinement of broader projects in various fields, from VoIP to Unified Communication and Collaboration services for ICT Plus, and IT infrastructure, Networking and Security projects. and wireless systems for HiSolution.
The development of services and solutions for monitoring and analysis will increasingly constitute an element of value for the company, which intends to progressively invest more and more resources and budget.
Change to improve
Jonathan Carlesi, Sales Manager since January 2024 and with the company since 2016, explains the internal modernization process. The MSP has redefined the organizational asset abandoning the division into Business Units to focus on the delivery of servizi end-to-end a 360° to support the customer. These range from design to assistance, with specific attention to quality and innovation in line with current market demands.
In this way, the company intends to improve its efficiency in the phases of listening and supporting the customer, to model and build tailor-made technological solutions. HiSolution is particularly strong in integration projects with third-party systems and has deep experience in IPBX environmentsin management infrastructures Teams e Microsoft 365.
The solutions have been implemented in recent months HiMobile e HiTeams Phone. The latter ensures an evolution and consequent simplification of company telephony, improving the collaboration of resources, with maximum integration of company processes. This is a service that allows complete integration of business voice with Microsoft Teams, regardless of carrier telephone used. Managed services also include numbering solutions, voice traffic (Trunk-SIP), virtual environments for SBC and PBX.
Thanks to its cloud-based nature, HiTeams Phone is designed to scale quickly to adapt to evolving business needs. It also guarantees complete integration with the infrastructure of UCC existing, both open source and legacy, allows you to recover and integrate Standard and analog SIP phones into the corporate communication ecosystem and is designed to optimize business processes, making communication more efficient.
2024 is the year of security for HiSolution, which foresees further focus and a strong commercial push also on the proprietary end-to-end HiEndpoint and HiFirewall services for the security and protection of corporate devices from cyber attacks.
Jonathan Carlesi
The new managed services that we have developed expand our portfolio by touching on both the themes of integration and security.
We care about the technological serenity of our current and future customers, which is why we invest in the research and development of solutions that favor the technological evolution of companies. HiMobile and HiTeams Phone represent two new, important pieces in the creation of an increasingly diversified and integrated offer.