iliad, the operator that revolutionized the Italian telco market, today announces the consolidated financial results for the financial year ending 31 December 2023.
From its entry into the market to today, the company marks a continuous trend growth of active users in mobile and fixed, reaching 10 million and 937 thousand, with an increase of 1 million and 260 thousand users compared to 2022.
In the segment mobileiliad reaches 10 million and 730 thousand users255 thousand more users in the last quarter alone, and is confirmed for the sixth consecutive year as the leader in net user growth with +1.16 million new users compared to 2022.
Also in the fiber-to-the-home (FTTH) segment of the fixediliad confirms a more than positive performance: iliad’s FTTH network was awarded as the fastest in Italy in 2023 by nPerf, an independent company specialized in measurement of connection performance fixed and mobile, and as of 31 December 2023, 207 thousand users were reached with a growth of +98 thousand net new users compared to 2022 and an important acceleration in the last quarter with 35 thousand new users.
Iliad’s main financial indicators are characterized by an extremely positive trend: the turnover in 2023 stands at 1 billion and 61 million euros, +14.5% compared to last year; EBITDAaL rose to 247 million, +17.2% compared to 2022. Furthermore, after less than six years, iliad recorded a positive free cash flow of 4 million euros.
“We are extremely satisfied with the results achieved in 2023, which continue to show a strong increase and reflect the solidity of our vision, the effectiveness of our investments and, above all, the trust of our users built step by step“, commented Benedetto Levi, CEO of iliad. “2023 was a fundamental year for our business, where we launched the mobile offer dedicated to companies and VAT numbers, iliadbusiness, and strengthened the distribution network with iliad Space. We have also carried out important projects to consolidate the commitment towards increasingly integrated sustainability, focusing efforts on challenging projects in the training sector, such as the success of iliadship. For this 2024 the mission remains the same: continue to invest in sustainable, innovative and quality infrastructures, and create a relationship with our users based on transparency”.
The successful strategic initiatives of 2023
2023 was an important year for iliad for the expansion of its business, in particular it opened up to the B2B market with the launch of iliadbusiness, the mobile offer dedicated to companies and VAT numbers with assistance only with operators, active 24 hours a day all year round, at number 176, and without any chatbot.
Furthermore, the company has strengthened its capillarity and improved its proximity to users throughout Italy by investing in its sales network. As of 31 December 2023 there were 57 Flagship Stores, +84% compared to 2022. Furthermore, thanks to the launch of iliad Space, the iliad distribution channel which offers users the possibility of activating their offers at specialized telephony shops, there are over 3,000 points of sale were reached after just five months.
iliad’s products and services also received important recognition in 2023. In the fiber segment, the iliadbox and iliad wifi extender were elected Product of the Year 2023 in the Telecommunications Services category. In the mobile sector, however, iliad obtained recognition as the first mobile telephony operator for quality-price ratio and obtained the recognition of “Top Contact Center” as the best operator for customer assistance services from the German Institute for Quality and Finance (ITQF ).
The company’s commitment to ESG
Together with the Group, iliad has continued its commitment towards a more equitable, inclusive and socially responsible society for the environment, people and society. In particular:
Within environmental: with the aim of continuing to implement the Climate Plan, in 2023 the carbon emissions reduction path was presented to the SBTi, which saw its approval at the beginning of 2024. In the context people: confirming the attention and commitment to ensuring a positive working environment, where there is space to live the values of transparency, simplicity and team spirit, iliad was confirmed among Italy’s Best Employers 2024; For the society: iliad has confirmed its commitment to developing skills capable of enabling the country’s growth. For this reason, with a total investment of more than 1 million euros, iliadship was launched in June 2023, an innovative 10-year project aimed at supporting university students who intend to continue their studies in STEM, Arts & Literature and Social Sciences. The project includes 10 scholarships of 15 thousand euros each, an extracurricular internship, a mentorship program and a dedicated training course.
The Group’s financial results
Equally successful results for the iliad group which confirm the European leadership in terms of growth in turnover and new users on the mobile and fixed network: 2023 closes with 48 million and 515 thousand net users, an increase of 2 million and 740 thousand compared to 2022.
The Group’s overall turnover as of 31 December 2023 stood at 9.241 billion euros, with an increase of 10.4% compared to 2022. The Group’s EBITDAaL is also growing: 3.444 billion euros, +4.2% compared to to 2022.
Starting from these important results, by 2024 the Group aims to achieve a turnover of 10 billion euros and to become the fifth European operator of fixed and mobile telephony.