On October 10, according to media reports, car owners in Shenyang, Liaoning, defended their rights outside a Tesla store, and the car was covered with wreaths by the car owner.The owner of the car, Mr. Xiang, told reporters: The car accidentally entered water due to personal reasons and wanted to repair it at his own expense. After I negotiated a price of 16,000 yuan with the Tesla store, I towed the vehicle from 100 kilometers away to the store. After arriving at the store, the staff said that many lines in the car needed to be replaced, and the cost would cost 70,000 or 80,000 yuan.
Mr. Xiang expressed dissatisfaction with the cost, and the Tesla staff replied that only two lines need to be replaced, but the battery, motor, etc. need to be tested, and the cost is still seven to eighty thousand.
Some lawyers pointed out that extreme rights protection methods are not worthy of encouragement. Both companies and consumers must express their demands within the framework of the rule of law. Rights defenders should not be encouraged to “succumb to trouble”.
Of course, if relevant car companies are suspected of “big shop bullying”, the relevant departments must also strengthen supervision. There are many laws and regulations and detailed implementation rules to protect the rights and interests of consumers, but whether they can be implemented in place is the key. It is necessary to make consumer rights protection more efficient and convenient, and try to avoid all kinds of rights protection farce. This can not only force car companies to improve quality, but also help protect the legitimate rights and interests of consumers.