Express Delivery Fees Set to Increase During Spring Festival
As the Spring Festival approaches, many express delivery companies have announced that they will remain open during the holiday season. However, along with this announcement, some express delivery companies have also revealed that they will be adjusting their delivery charges.
In recent findings, it has been discovered that several express delivery companies are planning to raise their express delivery fees during the Spring Festival. This decision comes as many couriers return to their hometowns for the New Year, resulting in changes in delivery times, with some services shifting from “next-day delivery” to “multi-day delivery.”
The spike in prices is also reflecting the tight transportation capacity that these companies are facing. In order to retain couriers, many express delivery companies have raised wages. Experts have indicated that as long as the price increase complies with relevant laws and regulations, such as clearly marked prices and fair trade principles, it is considered legal and compliant.
Yuan Shuai, a senior researcher at the Zhongwu Huicheng Logistics Research Institute, suggested that consumers should be informed well in advance to ensure legal compliance. It is essential for consumers to understand the specific circumstances when faced with price increases and to protect their legitimate rights and interests.
Logistics timeliness during the Spring Festival has been affected as well, with one citizen reporting that the usual next-day delivery now took two days. Upon investigation, it was revealed that various express delivery companies are dealing with labor shortages, resulting in delays of about half a day to two days. It is recommended that customers place orders well in advance to avoid any inconvenience.
In response to the capacity shortages, express delivery companies are actively trying to retain and recruit couriers during the Spring Festival. Some companies are offering benefits and incentives to encourage couriers to stay on duty, including red envelopes, meal reimbursements, and additional bonuses. Experts have suggested that companies strengthen transportation capacity scheduling and distribution route optimization to tackle the issue of insufficient manpower.
As the Spring Festival approaches, it is crucial for express delivery companies to communicate with their users in a timely manner and ensure that customers are well-informed about the changes in service and the potential delays. By doing so, companies can maintain customer satisfaction and protect their legitimate rights and interests.
In light of these developments, experts recommend that customers plan their orders well in advance to avoid any delivery delays during the holiday season. Express delivery companies are encouraged to provide transparent information and compensation measures to ensure customer satisfaction, even during challenging times like the Spring Festival.