For five years, a man of Cipolletti paid the monthly installments corresponding to a savings plan to be awarded a 0km vehicle. However, the delivery deadlines expired and a ruling in the civil court determined a fine for the company and the dealership, as well as a fine in favor of the buyer.
As a solution, financial compensation was ordered for the client for moral damage and punitive damage. The contractual penalty, which was provided for in the bases and conditions of the plan, also prospered. saving.
There were expressed the maximum delivery times for the units that, particularly in this case, were exceeded without explanations being provided. The ruling is of first instance and is not final because it can be appealed.
The conflict over the delivery of a Polo Trendline started when The consumer accepted the award. Despite having complied with all requirements and payments in a timely manner, faced multiple obstacles and lack of information on the part of the defendant companies: Iruña SA and Volkswagen SA of savings for specific purposes.
The court ruling highlighted the “importance of compliance with the delivery times stipulated in the adhesion contracts and highlighted the responsibility of companies to provide dignified and fair treatment to consumers. The delay and lack of effective communication were considered serious offenses, which justified the imposition of economic compensation in favor of the affected party.
The compensation includes an amount destined for contractual penaltieswhich recognized the direct economic damage suffered by the consumer due to the delay in the delivery of the vehicle.
In addition, moral damage was admitted, which represents the emotional impact and personal conditions derived from the situation. Punitive damages were also applied, with the aim of sanctioning the conduct of companies and preventing future violations of consumer rights.