Better to keep two connections in parallel
Thus, “the most important advice to give to those who intend to migrate to a complete fiber connection is, now, not to carry out an operator change procedure but to activate the new line in parallel, independently”, explains Giovanni Cristi, expert technologist for the German multinational of Avm routers. As is known, for the passages from xDsl connection to another (including Vdsl, therefore the fiber ones up to the cabinet at 200 Mbps), it is advisable to make a “change of operator” to reduce costs and times. That is, do not cancel our line ourselves, but ask the new operator to activate the new one. The new operator will manage cancellations and smooth passage from one line to another.
But a shift from xDsl to full fiber is a technological shift. “In theory, the operators can coordinate to make a smooth transition, without a blackout of the service, but in practice at this stage they cannot,” explains Cristi. The reason is that they have to send a technician home to install the optical port (in the future, when the houses already have this end of the network, it will not be necessary). The times of the technician are difficult to coordinate with those of the closure of the old line, so the risk of being without internet for days or weeks is real if you make a “change of operator”. So the advice is to ask for the new line and, after making sure that everything is fine, cancel the old one manually (you can now do it easily, even via the call center; you no longer need a registered letter).
Disadvantages: For a month we will have to pay the old and new line and the cancellation costs may be higher. We would also lose any fixed number linked to the line, but this will hardly be a problem by now. A solution to save goat and cabbage would be to make a technological change with your current operator, which already offers us VDSL. However, we must hope to be covered by that and not just by one of its competitors. It is also not certain that our operator will make us a convenient offer, compared to the others on the market.
The modem problem
Another issue concerns the modem. Many of the current VDSL modems are also good for full fiber optics. If the user has a modem of this type, owned by him (bought in stores or in installments from his own operator), he can consider keeping it even with the new connection. In this case, however, you must make sure to check the “free modem” option during activation. Otherwise the operator will give us his modem; at the moment Tim and Wind 3 make us pay for it in installments. Vodafone and Fastweb no – they give it on free loan. Even in this case, however, some advanced users may wish to keep their modem, perhaps high-end and with all its home network configurations and repeaters already installed.
However, the free modem choice has a little known problem now that users need to be aware of. In other words, Agcom has granted operators, precisely for complete fiber optic connections, a partial derogation from the obligation to offer the freedom of modems. The free modem user can connect it via LAN cable to the socket on the wall, while the operators’ modems are connected directly to the optical port. “The negative practical consequence is” that only with the modems of the operators can we now surf at a speed higher than gigabit with the devices connected to the modem “, explains Cristi. Agcom announces that it is analyzing the derogation – granted by the previous Council of the Authority – for a possible revision.