UDINE. The gas bill? Sixty thousand 204 euros and 61 cents. An artisan from Udine had her delivered by Hera: “I have had a heart attack.”
The woman, who has just changed location, had the workshop in an 80 square meter apartment.
«On average – he says – I paid 100-150 euros. You can imagine what I felt when I opened that envelope. When I recovered, I called Hera’s customer service.
On the other side of the phone, I perceived the embarrassment of the technician who was leafing through my bills: “the amount of the last one is really important. It’s better if I don’t tell her otherwise she’ll have a heart attack ”.
I know him well – I answer him -: you must tell me what happened and what I can do now. And so began a bureaucratic process made up of e-mails and registered letters. I thought the thing was resolved: not at all!
The invoice has not yet been canceled and the VAT has not been canceled, which creates problems for me from an accounting point of view. Not only that – continues the trader -: last week I received a registered letter with a threat of suspension of the service ».
The artisan has nothing left to do but call back. “I was lucky enough to find a highly trained person capable of freezing the situation which, however, is not resolved.”
“He told me that, instead of calculating the bill keeping the last figures good, they took all the numbers: that is, the consumption since the house was built. We hope well”.
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