This was confirmed by the entity through a press release where it stated that starting Monday, February 19, transfers to Nequi will be free and unlimited in all savings account plans.
In this regard, Mauricio Rosillo, Vice President of Business at Bancolombia, stated: “We know that we were not clear and we regret the confusion. We are an organization willing to propose solutions to continue being on the side of our clients and their needs, and we understood that, regardless of the savings account plan, we are all looking for the same thing: transferring money to Nequi easily, without restrictions and without worry about additional costs. We want to reiterate to those who were already our clients before January 22, 2024, that their transfers to Nequi have always been unlimited and free. We also understood that new clients want to transfer their silver from Bancolombia to Nequi without limitations. That is why we have decided that these transfers will be free and unlimited in all savings account plans.”
Significantly, those who have linked to the new Zero, Bronze and Silver savings account plans, offered from January 22, 2024, will receive a refund of the money and VAT corresponding to transfers made to Nequi. The announced refund will be reflected in the movements of the accounts with the name of “Bank-Nequi Collection Reversal”starting February 22.