Home » More than 2,000 patients have been discharged from the Shanghai International Circuit Fangcang shelter hospital, and there is a “fangcang cabin customer service” operation behind it – Teller Report Teller Report

More than 2,000 patients have been discharged from the Shanghai International Circuit Fangcang shelter hospital, and there is a “fangcang cabin customer service” operation behind it – Teller Report Teller Report

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More than 2,000 patients have been discharged from the Shanghai International Circuit Fangcang shelter hospital, and there is a “fangcang cabin customer service” operation behind it – Teller Report Teller Report

More than 2,000 patients have been discharged from the makeshift hospital at Shanghai International CircuitFly into the homes of ordinary people

Xinmin Evening News (Reporter Qiu Yingqiong) As of May 2, the total number of discharged patients from Shanghai International Circuit Fangcang shelter hospital has reached 2,768, and a total of 9,505 patients have been treated. Behind the discharge of more than 1,000 patients, there is a group of ordinary laborers who have paid silently. They come from the state-owned enterprise in the field of urban construction and operation in Shanghai – Tunnel Co., Ltd. They include bridge construction engineers, financial accountants, administrative clerks, and “old technicians” in factory technology. Patients in the prescription cabin live comfortably, at ease, and at ease.

Give the patient a hot meal

The Shanghai International Circuit Fangcang shelter hospital has a total of 13,500 beds, mainly for the treatment of asymptomatic patients with new coronary pneumonia and mild patients. Tunnel Co., Ltd. is responsible for the construction and operation management. In order to allow patients and medical staff to eat hot meals every time, the on-site headquarters of Tunnel Co., Ltd. specially set up a number of working groups such as living materials, warehousing and transportation, and closed-loop transfer, and mobilized nearly 40 buses to form a transfer fleet, responsible for including meals. Food and the transfer of various incoming materials.

Zhu Wei from Tunnel Co., Ltd. is a volunteer of the material transportation team. He is responsible for unloading and transporting materials to various positions in the cabin. “Every morning at 5 o’clock, we start preparing to carry breakfast. From morning to night, each person has to carry 500 to 1,000 meals. After a few days, all the volunteers in our group have practiced unicorn arms.” Zhu Wei joked.

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Caption: Zhu Wei of Tunnel Co., Ltd. is carrying materials for the interview object (the same below)

In order to meet the nutritional needs of patients for recovery, the Fangcang cabin hospital’s meals include milk drinks, two meat and two vegetarian meals, and snacks such as eight-treasure porridge, dessert biscuits, etc. are distributed when entering the cabin. For patients with special dietary needs such as halal, diabetes, high blood pressure, etc., the volunteer team will also customize it to take care of each patient’s needs as much as possible. In addition, the volunteer team also prepared a lot of humanized materials, such as earplugs, eye masks, mosquito nets, fans, etc. in the cabin blessing bag.

Caption: Snack gift packs are neatly placed, waiting for patients to check in

“fangcang customer service” online 24/7

During the service, volunteers found that the age and needs of the patients in the square cabin were different. There were elderly people in their 80s, infants under one year old, those with limited mobility, and those with underlying diseases. To this end, Tunnel Co., Ltd., as the main body of operation and management, has equipped a group of “fangcang cabin customer service” for the square cabin hospital.

Caption: Fangcai customer service team

Xu Wanye, a young volunteer from Tunnel Co., Ltd. Urban Construction Investment, voluntarily signed up to become a “square cabin customer service”. “On April 24, the parents of a senior high school student suggested that their children should review their homework near the college entrance examination, but there was a lack of desks for homework. After we submitted this request to the headquarters, we urgently purchased a set of desks and chairs for them on the same day. , sent to the makeshift hospital for the children to use.” Xu Wanye said.

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Some patients suffer from underlying diseases and require infusion to suspend water. After communicating with the medical staff on site, the “fangcang customer service” urgently purchased a batch of medical equipment such as infusion stands. Some medical staff wearing protective clothing could not use the touch screen of mobile phones in the cabin, so the cabin customer service urgently purchased a batch of stylus…

“We communicate with on-site medical staff, equipment maintenance staff, cleaning staff and even patients themselves every day, from the most basic medical equipment, living facilities, maintenance tools, to special objects such as desks, formula milk powder, diapers, etc. Meet the needs.” Ma Haixin, deputy commander of the on-site command center of the Tunnel Co., Ltd. Fangcai, said that every day’s demand list can contain more than a dozen pieces of paper. ‍

Editor: Qian Wenting



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