Averted the possible stumbling block in Juventus-Milan, a key game seen without noteworthy problems, Dazn falls on Sampdoria-Napoli and Lazio-Turin. The matches at 18.30 on the fourth day bring the platform – which has been awarded the rights to Serie A in partnership with Tim for 840 million euros per year – at the center of the protests on social networks for the three-year period 2021-24. Hence Dazn’s public apology: “All users who have been impacted by the problem will be eligible for compensation.”
Black out e proteste
Another evening of passion for the platform with the half hour of problems that led fans not to follow the Sampdoria-Naples and Lazio-Turin matches in streaming. A blackout that on social media has triggered a wave of protests while on the TV and device screens appeared the writing that signaled “the presence of an anomaly that Dazn is trying to solve as soon as possible”. The Ott then apologized with a note: «We encountered a technical problem during the matches at 18.30. We are sorry for what happened because we know how important it is for all fans to be able to follow their team. All users who have been impacted by the problem will be able to benefit from compensation ».
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More powers and controls at Agcom
All this 24 hours after the go-ahead from the Transport Commission and the Chamber’s Tlc to the resolution that invites the Government to give more powers to Agcom to control, and possibly intervene, on the quality of the service and listening measurements (another problem that sees Dazn at the center of the debate given the data communicated spontaneously to the market, but from its own source – albeit validated by Nielsen – and different from those of Auditel).
Among the text of the resolution – which had been announced by the Transport and Tlc Commission of the Chamber at the hearing of the Agcom president, Giacomo Lasorella, on the Dazn case – for how it entered the vote (and anticipated by the Sole 24 Ore on Tuesday 21 September 2021 ) and the one who got the final ok, in the end a fourth point was added not just. The further indication to the Government is to undertake to “require platforms and operators to identify methods of transmission of audiovisual content suitable for improving the quality of the service to the end customer on the basis of the parameters that the Authority for the guarantees in communications will be able to identify. “. In short, an invitation to commit to technological neutrality and to the use of other transmission methods if streaming continues to give problems.
What can happen now
At this point it will be necessary to see what the interruptions during Sampdoria-Naples and Lazio-Turin can produce. It must be said that we are moving in fairly uncharted terrain. Definitely have a say in the League Serie A (which has attributed to Dazn the audiovisual rights of Serie A, however, consequently to the commitment of the platform to provide an adequate service) which could in theory retaliate, or even the two Authorities: Antitrust and Agcom . The first has among its tasks the protection of the consumer. The second certainly has a primary position on the issues of network stability and audience measurement. And now the resolution calls on the government to increase its powers.