In the past 13 years, 2.35 million safe flight hours and 120 million passengers have been transported. In the past 13 years, Tianjin Airlines has accumulated from 1 to 105 registered aircraft, and completed the growth from 0 to 308 routes and 144 navigable cities. On June 8, 2022, Tianjin Airlines celebrated its thirteenth birthday and its first birthday after joining Liaoning Fangda Group. Since its establishment, Tianjin Airlines has closely followed the national strategic direction and closely aligned with Tianjin’s industrial structure upgrading plan. Under the guidance of the corporate culture of “Party building is the soul”, it has given full play to the role of air transport as an engine in social and economic construction, and consolidated its safety foundation. , improve service quality, deeply cultivate the regional civil aviation market, develop route network layout, actively implement the social responsibility of airlines, set sail again, make solid contributions to the high-quality development of civil aviation during the “14th Five-Year Plan” period, and present to the 20th National Congress of the Communist Party of China.
Tianjin Airlines
Build a solid safety bottom line to ensure “absolute safety” in aviation operations
Aviation safety is the foundation for the development of airlines, the high-voltage line and lifeline of the civil aviation industry, and an important guarantee for the realization of the strategy of strengthening civil aviation. In February this year, Tianjin Airlines successfully completed the introduction of the flight quality analysis system V3.0. The new system can effectively improve the digital application capability of flight safety management and control, and help Tianjin Airlines use the full-chain data platform to analyze flights in a panoramic view under the background of “smart civil aviation”. Quality, data-driven guarantee of operation safety, and continuous enhancement of safety management.
At the same time, Tianjin Airlines implements the management mechanism of “one person, one book” and “co-construction of services” for pilots, selects elite soldiers to form a “Blue Sky Pioneer” team of aviation safety officers, strengthens the integration of party building and team building, and establishes a grass-roots team of 200 people with full coverage on the front line. One, covering 100% of production front-line personnel, implementing team grid management, and consolidating the cornerstone of front-line safe operation. In 2022, Tianjin Airlines has successfully completed the support tasks for major political activities such as the Spring Festival, the National “Two Sessions”, the Winter Olympics, the release of charter flights, and aid to teaching in Xinjiang, ensuring the absolute safety of aviation operations and the absolute safety of people’s lives.
Tianjin Airlines Flight Quality Analysis System
Enrich the aviation product supply route network and then upgrade
Thirteen years of trials and hardships, Tianjin Airlines has developed from a regional air transport enterprise to a civil aviation enterprise based in Tianjin, covering the whole country, with a fleet of over 100 aircraft. Over the years, Tianjin Airlines has continued to deepen the upgrading and transformation of its route network. By giving play to its leading role in the market, it has focused on improving the efficiency of resource utilization. It has gradually built Tianjin into a demonstration site for the construction of a domestic backbone airline network, and a major transit channel for the mainland’s flights to Japan and South Korea. At the same time, it focuses on improving Chongqing. , Guiyang, Haikou and other southern bases route quality.
Tianjin Airlines domestic route map in 2022
Tianjin Airlines has practiced the “four beneficial” corporate values proposed by Liaoning Fangda Group. Since 2022, it has successively launched the “one-step” seat selection pre-check-in function, and relaxed the online sales time limit to 50 minutes before departure to solve the problem. To solve the problem of ticket purchase for passengers on upcoming flights; cooperate with Tongcheng and flight stewards to create a “Tianhang Magic Box” differentiated service product, and open up the business of carpooling, seat charter and charter flights; in response to the issue of ticket refunds and changes caused by flight cancellations during the epidemic, Tianjin Airlines has extended the redemption validity period of the “Fly as You Want” product to protect the rights and interests of passengers; in response to the repeated epidemics in various places, Tianjin Airlines has successively launched blockbuster rights and interests products such as “Must Book Flight”, “Luggage Exchange” and “Air Change Willful Change” to take practical actions. Enrich the supply of aviation service products, and strive to build a “China service” brand with “true service” as the core.in the past
In the first quarter of 2022, Tianjin Airlines won the second place in the national differentiated airline service evaluation.
Tianjin Airlines “Aeronautical Changes Willful Change” Equity Products
In the first quarter of 2022, Tianjin Airlines won the second place in the national differentiated airline service evaluation
Help smart civil aviation build high standards and practice the concept of sincere service
Tianjin Airlines continues to practice the concept of “truthful service” with high standards, and always focuses on passenger experience. In order to carry forward the corporate culture of “Party building is the soul”, Tianjin Airlines has brought patriotic red films to the blue sky, launched an immersive “air theater” on the flight on flights of more than 3 hours, and created flights with the theme of “Party Building in the Blue Sky”; launched a special on-board communication card And themed in-flight catering, the United Airlines travel app launched the catering reservation function in March this year; upgraded cabin products such as “For Love Online” and birthday surprise services to enrich passengers’ flight experience. At the end of 2021, Tianjin Airlines has successfully completed the LAN modification of the first A320 aircraft of the Hainan Airlines series and put it into operation. In the future, Tianjin Airlines will continue to launch cloud-based digital smart experience products to help the construction of smart civil aviation.
Catering reservation page of Air Travel app
In order to strictly build an “air portal” for epidemic prevention and control, Tianjin Airlines has set up an epidemic policy interpretation team to push out destination epidemic policy text messages for passengers who take Tianjin Airlines flights the next day. Reduced from 10% to 4%. At the same time, an electronic questionnaire to check the itinerary was developed to effectively control the gathering of passengers at the airport. In response to the call of the state and the Group, in January 2022, Tianjin Airlines took the lead in launching the “flight preferential treatment service” at Tianjin Airport. Passengers who have made outstanding contributions to the country and society can enjoy exclusive check-in counters, priority baggage claim, priority boarding and other services. On the other hand, Tianjin Airlines has greatly improved the punctuality rate of flights by optimizing route schedules, route selection, and flight dynamic adjustment. From January to May 2022, Tianjin Airlines’ punctuality rate reached 95.23%, a year-on-year increase of 17.44%.
flight operation
After years of refinement, Tianjin Airlines has significantly improved its service awareness and business level. It receives nearly 2,000 calls, letters of praise and pennants from passengers every year. It has won the National Youth Civilization Award, National Civil Aviation Worker Pioneer, and National Civil Aviation May 4th Red Flag League Branch, Advanced Group and Individual in Civil Aviation Major Transportation Work and many other honors.
Gong Liyan, Chairman of Tianjin Binhai New Area Federation of Trade Unions, awarded the “Tianjin Worker Pioneer” honorary medal to the Tianjin Aviation Splendid Demonstration Team
Tie shoulders shoulder the moral and social responsibility of civil aviation enterprises
As a civil aviation enterprise that provides public transportation services, not only does it undertake economic responsibilities, but it also bears significant political and social responsibilities. Since its establishment in 2009, Tianjin Airlines has provided nearly 10,000 jobs to the society, paid 2.26 billion yuan in total, and currently provides more than 5,000 jobs. After the epidemic has stabilized, Tianjin Airlines has actively promoted the resumption of work and production. Since 2022, it has operated a total of 132 international passenger-to-cargo flights, transporting 3,489 tons of epidemic prevention and other materials for the United Kingdom, Belgium, Australia, Romania and other countries. The cumulative revenue from the “reformed goods” business exceeded 100 million yuan, achieving a good trend of steady growth against the trend.
Tianjin Airlines International Passenger-to-Cargo Flights
Tianjin Airlines has always adhered to ecological civilization and low-carbon energy conservation as an important strategy to promote the sustainable development of the company, and deeply implemented the work requirements of “change, work, and practice”, through optimizing aircraft models and developing real-time monitoring systems for fuel remaining on the ground. The “13th Five-Year Plan” has so far saved a total of 119,000 tons of fuel and reduced carbon dioxide emissions by about 375,000 tons, equivalent to building 469,000 mu of mature forest land. At the same time, actively promote the new energy of special vehicles and electronic boarding pass services, and build a new model of green and low-carbon development.
Adhering to the idea of ”people first, life first”, since 2021, Tianjin Airlines has successfully guaranteed the transportation of human organs 14 times, and successfully dealt with 58 injuries such as physical discomfort, accidental injury, and in-flight first aid. An air bridge was built.
Cabin crew assists in placing the organ storage box
Under the guidance of units at all levels of the Civil Aviation Administration, Tianjin Airlines has been operating safely for 13 years. In the future, Tianjin Airlines will continue to be based in Tianjin, keep its mission in mind, adhere to the leadership of party building, build a solid bottom line for safety, smooth internal circulation, promote dual circulation, vigorously promote and practice the spirit of contemporary civil aviation, focus on passenger needs, and create a personalized and differentiated airline. Customize high-quality services, strive to write a new chapter of high-quality leap-forward development of Tianjin Airlines, and welcome the victory of the 20th National Congress of the Communist Party with excellent results. (“China Civil Aviation News”, China Civil Aviation Network correspondent Wu Xingnan)